Yes, Even More Love
We’ve been sharing the love now in this blog series inspired by Lucira Jane Nebelung’s radical “Leadership as Connection.” In our last blog we looked at the Cox Arizona love transformation and today we will look at two more examples.
The first is Southwest Airlines, whose founder Herb Kelleher is legendary for loving his company, employees, and customers. His mission statement is “Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest customer.” Is this the kind of love that your customers and clients are experiencing? How about your employees?
In 2009, for the twelfth consecutive year, W. L. Gore & Associates, Inc. earned a position on Fortune magazine’s annual list of the U.S. “100 Best Companies to Work For.” Its European operations have also earned similar honors. Bill Gore articulated four culture principles that he called freedom, fairness, commitment and waterline that have earned him these honors and exceptional profitability and sustainability:
▪ Associates have the freedom to encourage, help, and allow other associates to grow in knowledge, skill, and scope of responsibility
▪ Associates should demonstrate fairness to each other and everyone with whom they come in contact
▪ Associates are provided the ability to make one’s own commitments and are expected to keep them
▪ A waterline situation involves consultation with other associates before undertaking actions that could impact the reputation or profitability of the company and otherwise “sink the ship.”
Does your organization have a love policy? Would you like help with visioning and implementing one? Let us know how we can help.