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An NT and an SF walk into an office…
What does one say to the other? And how do they make sure that they are being heard and understood? Effective communication between different functional pairs is rooted in an understanding of the fundamental preferences of each. For example, if an SF (Sensing/Feeling) is trying to communicate with an NT (Intuition/Feeling) about a problem in the workplace, their ideas and opinions on the matter should be supported by thorough research or clear facts. They should also be presented in an organized way, leaving room for the NT to interpret and decide which of the options (and there should be several given) is the best answer for the problem. The SF should not talk about the administrative process needed to solve the problem, and should not repeat information in their presentation of the problem. The SF should resist their tendency to turned off by what could be construed as criticism when the NT challenges the research or questions the SF’s credibility. Conversely, if an NT is trying to explain something like a company policy to an SF, they should be personable and friendly, give detailed examples about the reasons for the policy and what results from following it, and allow the SF to give their input on the policy. They should avoid explaining the theoretical possibilities of what could go wrong if employees did not follow the policy, list facts without tailoring the information to the SF’s position, or try and explain how this policy could benefit the company 20 years down the line.
If the differences in communications styles of functional pairs are ignored; frustration, confusion, and ineffectiveness can suspend productivity. If, however, they are accomodated in advance, the team will become more effective and employees will be more satisfied.